1. Company Information

Important: We currently ship only to UK addresses.

2. Use of the Website

By using this website, you confirm that:

• You are at least 18 years old (or have parental/guardian consent)
• The information you provide is accurate and complete
• You will not use the website for fraudulent or unlawful activities
• You will not attempt to access restricted areas or disrupt website functionality
• You will not engage in automated data collection (scraping, bots, etc.) without permission

3. Product Information

We make every effort to display accurate product descriptions, specifications, and images. However:

• Minor variations may occur due to manufacturer updates or digital representation differences
• Colours may appear differently depending on your screen settings
• Product dimensions and weights are approximate

All products are subject to availability, and we reserve the right to discontinue items at any time without prior notice.

If we discover a material error in product information after you place an order, we will contact you to offer alternatives or a full refund.

4. Orders & Acceptance

When you place an order, you will receive an acknowledgement email confirming we have received your order. This does not constitute acceptance of your order.

Your order is accepted only when we send an official shipping confirmation email.

We reserve the right to cancel or decline orders for reasons including:

• Product out of stock or unavailable
• Incorrect pricing or listing errors
• Suspected fraud or misuse
• Payment authorization failure
• Inability to verify customer information
• Delivery address outside our shipping zones

If your order is cancelled, any payment taken will be refunded in full within 5-10 business days.

5. Pricing & Payments

All prices are displayed in GBP (£). Taxes (including VAT), if applicable, are shown at checkout.

We may update prices at any time without prior notice, but price changes will not affect orders already confirmed.

5.1 Pricing Errors

If we discover a pricing error after you place an order, we will:

• Contact you to inform you of the error
• Give you the option to proceed at the correct price or cancel for a full refund

5.2 Payment Processing

By completing a purchase, you confirm that:

• You are authorized to use the chosen payment method
• All payment details provided are accurate
• Sufficient funds or credit are available

Payment is processed securely through Shopify's payment gateway and third-party payment providers (e.g., Stripe, PayPal). We do not store your full card details.

6. Shipping & Delivery

Delivery times, shipping fees, and procedures are detailed in our Shipping Policy. By placing an order, you accept those conditions.

6.1 Delivery Timeframes

• Processing time: 1-3 business days after payment confirmation
• Estimated delivery: 5-8 business days from dispatch

Delivery times are estimates and may vary due to carrier operations, customs clearance, or other factors beyond our control.

6.2 Third-Party Fulfilment

We use trusted third-party fulfilment partners. Products may be dispatched from international distribution centres including locations outside the UK.

This may result in customs clearance procedures and potential import duties (see Section 6.3).

6.3 Customs & Import Duties

For orders shipped from outside the UK, you may be required to pay import duties, customs fees, or VAT. These charges are the customer's responsibility and are not included in the product price or shipping cost.

6.4 Delivery Issues

We are not responsible for delays caused by:

• Couriers or postal services
• Customs processing
• Strikes or industrial action
• Adverse weather or natural disasters
• Events beyond our control (force majeure)
• Incorrect or incomplete delivery addresses provided by the customer

7. Returns & Refunds

Our Return & Refund Policy outlines the full process for requesting refunds, exchanges, or returns. Customers must follow all instructions on that page.

7.1 Summary of Your Rights

• 14-day cooling-off period: Change of mind returns (customer pays return shipping)
• 30-day right to reject: Faulty or misdescribed goods (we cover return shipping)
• Refund processing: 5-10 business days after receiving and inspecting your return

7.2 Non-Returnable Items

The following items cannot be returned for change-of-mind returns:

• Personalised or custom-made products
• Perishable goods
• Intimate or sanitary items
• Clearance items (change-of-mind returns may be excluded where stated)

Important: Your statutory rights for faulty, damaged, or misdescribed goods are not affected by the above exclusions.

8. UK Consumer Rights

You are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Your statutory rights include:

• Goods must be as described, fit for purpose, and of satisfactory quality
• 14-day cooling-off period for online purchases
• Right to reject faulty goods within 30 days for a full refund
• Right to repair or replacement for goods that develop faults within 6 months

Important: These terms do not override your statutory rights. Where these terms conflict with UK consumer law, UK law takes precedence.

9. Intellectual Property

All website content, including text, images, logos, design, branding, and multimedia, is owned by or licensed to GADGYO and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our branding, logos, or trademarks without authorization
• Modify, reverse engineer, or create derivative works from our website
• Use automated systems to scrape or collect data from our website

You may view and print pages for personal, non-commercial use only.

10. Product Warranties

Products are covered by manufacturer warranties where applicable. Warranty terms vary by product and manufacturer.

We are not the manufacturer of the products we sell. Warranty claims should be directed to the manufacturer or to us for assistance.

Under the Consumer Rights Act 2015, you have legal rights if goods are faulty, regardless of manufacturer warranties.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages arising from your use of our website or products
• Our total liability for any claim is limited to the amount you paid for the product in question
• We are not liable for delays or failures caused by events beyond our reasonable control

Important: Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

12. Privacy & Data Protection

We collect and process your personal data in accordance with our Privacy Policy and UK data protection laws (UK GDPR and Data Protection Act 2018).

By using our website and placing orders, you consent to our data processing practices as described in our Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media, review platforms).

We are not responsible for:

• The content or practices of third-party websites
• Any transactions you make with third parties
• Privacy policies of external sites

Please review the terms and privacy policies of any third-party sites you visit.

14. Prohibited Activities

You must not use our website to:

• Engage in fraudulent transactions or identity theft
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users or our staff
• Violate any applicable laws or regulations
• Resell products for commercial purposes without authorization
• Make false or misleading claims about our products or services

We reserve the right to suspend or terminate access for users who violate these terms.

15. Dispute Resolution

If you have a complaint or dispute, please contact us first at info@gadgyo.com. We will make every effort to resolve the issue amicably.

15.1 Alternative Dispute Resolution

If we cannot resolve your complaint, you may use the European Commission's Online Dispute Resolution platform:

15.2 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, storms)
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Government actions or restrictions
• Strikes or labour disputes
• Supplier failures or transportation disruptions

In such cases, we will notify you as soon as reasonably possible and make efforts to minimize disruption.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices, products, or legal requirements.

The 'Last updated' date at the top of this page indicates when the terms were last revised.

Continued use of our website after changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

18. Severability

If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and GADGYO regarding your use of our website and purchase of products. These terms supersede any prior agreements, understandings, or representations.